Learnership Programme – PPB Voice Branch (Call Centre)
Description :
About the Programme
Join one of South Africa’s oldest and most successful financial institutions and kickstart your career in banking through our PPB Voice Branch Learnership Programme.
This 12-month learnership is perfect for recent graduates eager to combine their academic knowledge with practical experience in a dynamic call centre environment. As a learner, you’ll gain firsthand exposure to the banking ecosystem, develop essential client service skills, and deepen your understanding of financial products, customer needs, and regulatory frameworks.
In addition, you’ll complete the Agile Banking Professional, Certificate in Banking (NQF Level 5), earning FAIS accreditation and opening doors to future opportunities in the financial services industry across South Africa.
Key Learning Areas
Through this learnership, you’ll gain valuable proficiency in:
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Understanding the full value chain of a voice branch (call centre operations)
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Developing strong communication and service skills
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Analysing and processing information accurately
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Understanding financial products and regulatory frameworks
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Resolving client inquiries efficiently and professionally
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Building strong client relationships
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Mastering telephone and email etiquette
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Delivering high standards of customer service
Description :
Minimum Requirements
• Completed undergraduate qualification (Bachelor’s degree)
• South African citizen
• Aged between 18 and 30 years old
• Fluent in speaking, reading, and writing English
• Computer literate
• Not permanently employed
• Not currently studying at any other institution
• Not registered on any other learnership or internship programme
• Maximum of 6 months prior work experience
How to Apply
Interested candidates should submit an online application via the company’s careers portal. Please ensure your CV and supporting documents clearly indicate your academic qualifications and meet the minimum requirements for consideration.
Important Information
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Only shortlisted candidates will be contacted.
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The institution reserves the right not to make an appointment.
Company: Standard bank
Location: Johannesburg
Salary: R6800 per month
Posted at: July 9, 2025, 11:18 p.m.
Deadline: 2025-08-08
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