FirstJob Learner Programme – FNB (First National Bank)

Description :

Programme Overview

The FirstJob Learner Programme is designed to offer aspiring young professionals the opportunity to gain real-world experience while completing a registered qualification. This development-focused role allows learners to build critical workplace skills through practical exposure, mentoring, and structured learning modules.

During this programme, participants will engage in projects and tasks that contribute directly to FNB’s business goals — including research, process improvement, data analysis, customer service, and administrative support. The programme is an excellent stepping stone for individuals looking to start a meaningful career in banking, finance, or business operations.

Key Responsibilities

Assist with day-to-day administrative tasks and departmental processes.
Conduct basic research, reporting, and analysis to support business objectives.
Deliver assigned work within agreed timelines and ensure attention to detail.
Demonstrate cost awareness by identifying and escalating potential cost risks.
Uphold the organisation’s shared values and Treating Customers Fairly (TCF) standards.
Resolve customer issues efficiently and professionally, ensuring customer satisfaction.
Maintain accuracy in data capturing, documentation, and activity reports.
Participate in process improvement initiatives to enhance operational efficiency.
Communicate effectively with customers and team members to ensure service excellence.
Collaborate with colleagues to achieve team goals and contribute to a supportive work environment.

Skills and Attributes

Strong communication and interpersonal skills.
Ability to work collaboratively in a diverse and inclusive team.
Eagerness to learn and adapt to new challenges.
Attention to detail and strong organisational skills.
Basic computer literacy (Microsoft Office Suite preferred).
Positive attitude, professionalism, and commitment to continuous growth.

Minimum Requirements

Must be a South African citizen.
Matric (Grade 12) or equivalent qualification.
Enrollment in or completion of a formal registered qualification related to business, banking, or administration.
No previous full-time work experience required.
Demonstrated commitment to learning and self-improvement.

Description :

Personal Development and Growth

As part of FNB’s culture of lifelong learning, learners are encouraged to:

Develop a personal growth plan in consultation with their team leaders.
Identify skill gaps and take ownership of their development journey.
Engage in workshops, coaching sessions, and self-paced learning opportunities.
Uphold the shared value “I get better and better” by continuously improving performance.

Employment Equity Commitment

All appointments will be made in line with the FirstRand Group’s Employment Equity plan. FNB supports the recruitment and advancement of individuals with disabilities. Candidates are welcome to voluntarily disclose their disability information; this will be treated confidentially and used only where legally required.

Career Tip: How to Strengthen Your Application

To stand out for this opportunity:

Tailor your CV to highlight teamwork, communication, and problem-solving skills.
Mention any short courses or volunteer experience that demonstrate initiative and leadership.
Use a professional email address and proofread your CV for grammar and clarity.
In your cover letter, express your enthusiasm for learning and your interest in the banking sector.